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Customer and Vendor Code of Conduct

Users on the RGX platform must agree to the Terms and Conditions in order to conduct business.  Striving to create an ecosystem of honesty, fair trade, and compliance enforcement; RGX has provided simple rules to follow:

General Conduct

  • All business transactions are to be conducted in accordance with local, state, and federal regulations.
  • Transaction details are to be kept confidential between the parties involved.
  • Transact with honest and ethical behavior to promote trust and build a repeatable business.
  • When Users agree to work within the RGX platform for business and services it’s not to be circumvented.
  • Report any misuse or negligence by any party on the platform to support@recyclegx.com.

Customer Conduct

  • Be truthful and as accurate as possible when creating your SOW, refer to Customer Tips for guidance.
  • When preparing material for pick-up, neatly stack and wrap to avoid any damage.
  • Double-check that any sensitive data has been removed or ask RGX to assist through Green Glove Services.
  • Any discrepancies regarding “Material Inaccuracy”, or the SOW must be reported within (5) days to remedy.
  • Be aware of Compliance regulations so proper disposition requirements are handled by Certified Vendors, if unsure just ask!

Vendor Conduct

  • Maintain and provide RGX with current and accurate Company information (COI, Certifications, etc.)
  • Treat customer premise with respect and care when performing services. Be responsible!
  • When disposing of material adhere to all compliance and legal regulations.
  • Provide COD/CODD/COC in a timely manner as designated in the job details or by default, less than 30days.
  • Any discrepancies regarding “Material Inaccuracy” of the SOW must be reported within (5) days to remedy.
  • Provide payment, when deemed by SOW, in agreed-upon Net terms via check or wire.
Create Realistic Timelines

It’s typical to want everything done yesterday when listing an SOW.  Keep in mind vendors are busy as well, unless it’s urgent don’t list the project bidding for only 48hrs if the project doesn’t need to be done for 3 weeks. Typical time frames are 5-7 days pending the amount of equipment and SOW details.

Good Titles Attract Vendors

A good Job name draws attention quicker.  RGX always assigns a job number, but a good title will get more eyes on it and competitive bids.  Here is an example:

Good:  IT Equipment for Sale

Better: 2 pallets of laptops, routers, and servers

How to Add a Billing Contact

To add a billing contact to your account:

  • Navigate to the menu on the left side of the screen and select PROFILE.
  • Select EDIT COMPANY and click “Change Contact”
  • Assign a Team Member as your Billing Contact
  • SAVE profile changes

Additional information on using the platform is available in our Vendor Guide.

Job Details Matter

The saying “there is never too much information” is true on these listings.  List out the job requirements as much as needed on the provided area, or you can list them on an attachment for a vendor to review before bidding. The better the detail, the easier the process!

Manage Your Expectations

RGX is a true market machine, it will provide you with multiple offers from all vendors to compare and will always provide valuable feedback. Going in open-minded will provide education and awareness the more you utilize RGX. You will see items that you thought to have value not recoup much but you will also have value appear on items you weren’t expecting….so stay positive and trust the process!

Pictures Are Vital

Vendors love pictures, the more images you can provide on the equipment, the location and the work needed will help a vendor provide as best of an accurate offer.

Acronyms

Electronic Waste (E-Waste) 

  • Electronic products or material designated to be recycled or reused

ITAD   

  • Information Technology Asset Disposition: the process for IT equipment management

SOW

  • Scope of Work: the digital copy of the job/project/transaction details

COD

  • Certificate of Destruction: Certified document verifying an item has been destroyed

CODD   

  • Certificate of Data Destruction: Certified document identifying the product which has had all Data Destroyed from it

COC 

  • Certificate of Completion: a certified document stating completion of the SOW

GHG

  • Green-House Gasses:  Environmentally impacting gasses emitted from transportation, electricity and heat.
Additional Resources

Reference Sites for Compliance and Regulation Standards

www.sustainableelectronics.org (R2 Standard site)

www.e-stewards.org (e-Steward Standard)

www.naidonline.org (Secure data destruction practices)

www.iatiam.org  (IT asset training in asset management)

www.nist.gov (National Institute of Standards and Technology)

www.epa.gov/smm-electronics (Environmental Protection Agency)

Certified vs Non-Certified Recycling

Certified vs Non-Certified Recycling 

The RGX Platform offers a direct path to both Certified and Non-Certified ITAD recyclers. With more and more companies being required to recycle responsibly, it can be difficult to understand what best. Below is a closer look at the current compliance rules to help you decide.

Certified Recycling 

Ideal for Customers that:

  • Require maximum return on electronics and data retaining devices
  • Require company and customer data is destroyed according to DOD/NIST standards
  • Need to ensure all applicable environmental laws are followed during the disposition

Compliance Covered in Each RGX Transaction

  1. Data destruction and security (DOD/NIST)  Review R2 Standard details on data destruction and security by clicking here.
  2. Insured and secure transport of equipment
  3. End-of-life to smelter transparency, reporting and tracking.
    • Review R2 Standard details on EOL smelter transparency, reporting and tracking by clicking here.
  4. Environmental protection
    • Review R2 Standard details on environmental protection here.
  5. Serial level reporting of reused items.
    • Review R2 Standard details here.
  6. Testing verification and reporting for all resold items.
    • Review R2 Standard details for testing verification and reporting here.
  7. Liability insurance.
    • Review R2 Standard insurance details here.
  8. Facility security and employee training.
    • Review R2 Standard facility security and employee training details here.

Non-Certified Recycling 

Ideal for Customers that:

  • Require maximum return on retired equipment or material but do NOT have environmental requirements for disposition
  • Examples: raw metals, plastics, wiring or any other electronic/infrastructure materials

Included in Each RGX Transaction

  1. Certificate of Completion (COC), and as needed a Certificate of Destruction(COD) or Certificate of Data Destruction (CODD)
  2. Final processed weight report for recycled material and financial detail settlement
  3. Vendor contact and pickup site details to track transportation and carbon usage
Any minimum customer requirements?

RGX can support a solution to all organizations. In order to best serve customers’, we suggest at least a pallet worth of equipment to dispose of whether it’s pure recycling or resell. RGX strives to be environmentally conscious with planning for one trip rather than multiple. Help is always available with any project, just let RGX assist in planning the best strategy that meets requirements, reduce carbon footprint and provides the best financial outcomes.

Can you help with Data Destruction?

By means of Green Glove Services, RGX can enable and coordinate a vendor to perform Data Destruction services as governed by current compliant standards (R2, NIST, DoD ext.…). This service can be performed on or offsite as part of the SOW.

Does RGX manage the project?

RGX monitors and manages vendors to their compliance requirements, customer requirements and to the Terms and Conditions of Transaction required acceptance criteria.

How do I begin?

1). Create account

2). Create your project

3). Vendors will provide bids

4). Award the best offer that fits the job

5). Closeout deal and REPEAT!

RGX support@recyclegx.com is available to assist with account and transaction support.

How does logistics work?

Through the platform you will be able to pick your vendor and logistics will be quoted in the vendor offers. RGX strives to provide local vendor results to reduce carbon emissions, typically most vendors are willing to include the pick-up of equipment at no charge, varying circumstances.

For any shipping solution support, please contact support@recyclegx.com.

How many offers should I expect?

With our growing network of vendors, you should expect multiple offers.  However, the best match will be dependent on the SOW, the location and vendor qualifications.  We provide tips on our support page for listing which helps attract the vendors.

How to Add a Billing Contact

To add a billing contact to your account:

  • Navigate to the menu on the left side of the screen and select PROFILE.
  • Select EDIT COMPANY and click “Change Contact”
  • Assign a Team Member as your Billing Contact
  • SAVE profile changes

Additional information on using the platform is available in our Vendor Guide.

How to Add a New Site to Your Account

To add a new site:

  • Navigate to the menu bar on the left side of the screen and select SITES
  • A full site list will be shown. Add a new site by selecting ADD NEW SITE at the top of the screen
  • Fill out the site’s information
  • Select SAVE SITE

Additional information on using the platform is available in our Vendor Guide.

How to Add a Team Member

To add a new team member:

  • Navigate to the menu bar on the left side of the screen and select TEAM
  • A full list of team members will be shown. Add a new member by selecting ADD TEAM MEMBER at the top of the screen
  • Fill out the team member’s information
  • Select SAVE TEAM MEMBER

Additional information on using the platform is available in our Vendor Guide.

How to Bid on Open Jobs

Bid Components

For most jobs, a vendor must enter either a bid to purchase or a provide a service charge. The only exception is for drop-off jobs.

  1. Are you bidding to purchase scrap?
  2. This is your minimum offer to buy scrap. Additional proceeds can be added when you close the job.
  3. There are two options when you bid to purchase:
    1. Option 1: Bid per pound
    2. Option 2: Bid All-In Scrap Purchase
  1. Is there a pickup charge or other service fee?
  2. This is your maximum expense. You can lower, but not raise, the fee at closing.
    1. Pickup jobs: You must add in your fee for this service.
    2. Drop-off jobs: Do not add a delivery charge. You can still charge a service fee if the material warrants.
      1. Example: A vendor added a charge to recycle a drop-off of only antennas.
  1. Site
  2. Select your location where the material will be delivered and processed.
  1. Point of Contact
  2. Provide the point of contact for the job from logistics to final offer.
How to Close a Job

To close a job:

  • Navigate to the Jobs tab on the left side of the screen
  • Click the AWARDED JOBS tab and select the job that is ready to be closed
  • Scroll down to the JOBS CLOSE OUT box
  • Input job details:
    a. Final Weight
    b. Additional Scrap Proceeds (optional)
    c. Are you purchasing equipment? If yes, enter purchase offer and upload a serialized inventory.
    d. Customer Service Fee, which you can decrease, but not raise
    e. Equipment Transfer
    – Select PICKUP or DROP-OFF
         – Equipment Transfer Date
    f. Destruction Date and a
  • Upload les
    a. Certificate of Destruction
    b. Commodity Report
    c. Miscellaneous Documents
  • Select REVIEW FINAL
    a. Accept Terms of Service and select CONFIRM AND CLOSE

Additional information on using the platform is available in our Vendor Guide.

How to Edit Your Account and Profile

To edit your account and profile:

  • Navigate to the PROFILE tab on the left side of the screen
  • Click EDIT COMPANY on the right side of the screen
  • Now you can edit company information and service offerings, edit certification dates and upload new documents
    • Keep all of your documents current
      • After refreshing R2v3/e-Steward/RIOS certification update the Expiration Date using the calendar wizard
  • To save, click the FLOPPY DRIVE ICON in the upper right-hand corner of the screen

Additional information on using the platform is available in our Vendor Guide.

What Asset Material Does RGX Handle?

RGX has defined the classifications to help categorize transactions:

Network (i.e. router, switches, computers, servers)

Mobility (i.e. cell phones, tablets, hotspots)

Infrastructure (i.e. generators, HVAC, ladder racks, telco bays)

Raw Material (i.e. cable, metal, plastics)

Other (i.e. printers, machinery, furniture)

If you have a question regarding material or equipment, just ask!

What costs are charged to utilize RGX?

RGX is more than an automated solution for e-waste. It’s a membership program designed to offer more benefits and services, making electronic waste easier and more effective from beginning to end. Premium experiences are negotiated on a case-by-case basis and are handled separately.

Currently, there is no subscription fee to become an RGX member.

TRANSACTION FEES

Customers who place equipment on the RGX platform pay a transaction fee.

  1. Scrap Purchased
    The transaction fee for equipment purchased for scrap is calculated as either a percentage of the scrap proceeds subtotal or as a per pound transaction fee, whichever is higher.
  2. Equipment Purchased
    RGX charges a transaction fee for equipment purchased through the platform.

* Subscription and transaction fees are subject to change.

What does RGX consider as E-Waste?

There are so many definitions out there for what RGX covers.  We used E-Waste as a reference to a conglomerate of definitions but Information Technology Assets (ITAD) is our main focus.  Other terminology can be used as computer recycling, scrap material, recycling, asset recovery, recycle/re-use of electronics…if you are unsure if your item will work on our platform…just ask!

What if I’m unsure of what we have?

The more information provided the better the offer, if you are unable to provide the information, RGX can assist by providing any Green Glove Services or just ask!

What if the SOW or project details change?

If the project has been put out to bid and not received offers a customer can cancel without penalty.  Amendments to SOW can be pushed by canceling or creating a new SOW and support@recyclegx.com is available for guidance anytime.

What is the SOW (Scope of Work) process?

Each SOW is unique but follows the same process.

  1.  The client must provide accurate details on the material offered and services needed.
  2. The Vendor must be able to confirm the ability to perform services and material with purchase offer.
  3. The transaction needs to be completed and accepted by both parties on the detail of the work and the payment details. The project is closed and the document then stored in both parties’ accounts.
What quality measures are in place?

RGX works with all sorts of vendors.  Dependent on the Customer requirements and SOW created, the correct vendors will be matched to the requirement for the award. Vendors are filtered by certification, industry best practices and adherence to RGX’s Terms and Conditions of a Transaction.

What vendors are available?

RGX is a continuously growing machine with respect to onboarding vendors.  The categories of vendors include Recyclers and Resellers (certified and non-certified.)  These vendors are located everywhere and provide a local bidding solution along with service and logistical capabilities. RGX also has Logistics and Service options, if needed.

Can I always expect to receive a return?

RGX provides the ability for a Customer to list anything that falls within the E-Waste classifications at any quantity.  Not all assets or quantities will provide a return.  Depending on the material and services identified in the SOW, a customer may receive offers from a vendor to payout rather than be paid.

How do the payments work?

Vendors are required to pay RGX on a specific time frame after completion of a job.  RGX makes 1 payment per month to the client based on one job or multiple jobs detailing out the proceeds per the SOW.

How does RGX handle a dispute?

Every job has different circumstances, if something doesn’t go right contact RGX at support@recyclegx.com to work out a solution.

Vendor Communications?

Upon an award to the vendor, both parties will be introduced to arrange the job details. The information provided will be shared and recorded on the RGX platform for easy reference during and after the transaction.

What additional services can a vendor perform?

Based on the RGX Green Glove Services program, the vendor is filtered by those services in which they can perform as requested in the SOW.

What costs are charged to utilize RGX?

RGX is more than an automated solution for e-waste. It’s a membership program designed to offer more benefits and services, making electronic waste easier and more effective from beginning to end. Premium experiences are negotiated on a case-by-case basis and are handled separately.

Currently, there is no subscription fee to become an RGX member.

TRANSACTION FEES

Customers who place equipment on the RGX platform pay a transaction fee.

  1. Scrap Purchased
    The transaction fee for equipment purchased for scrap is calculated as either a percentage of the scrap proceeds subtotal or as a per pound transaction fee, whichever is higher.
  2. Equipment Purchased
    RGX charges a transaction fee for equipment purchased through the platform.

* Subscription and transaction fees are subject to change.

What happens if there is a problem with the transaction?

Since RGX is connecting the Vendor to the Customer directly there should be communication between the two parties to coordinate time, materials, work performed all on the SOW process.  If these are missed or not followed, RGX has a dispute option to help rectify a situation.

How to Add a Billing Contact

To add a billing contact to your account:

  • Navigate to the menu on the left side of the screen and select PROFILE.
  • Select EDIT COMPANY and click “Change Contact”
  • Assign a Team Member as your Billing Contact
  • SAVE profile changes

Additional information on using the platform is available in our Vendor Guide.

How to Add a New Site to Your Account

To add a new site:

  • Navigate to the menu bar on the left side of the screen and select SITES
  • A full site list will be shown. Add a new site by selecting ADD NEW SITE at the top of the screen
  • Fill out the site’s information
  • Select SAVE SITE

Additional information on using the platform is available in our Vendor Guide.

How to Add a Team Member

To add a new team member:

  • Navigate to the menu bar on the left side of the screen and select TEAM
  • A full list of team members will be shown. Add a new member by selecting ADD TEAM MEMBER at the top of the screen
  • Fill out the team member’s information
  • Select SAVE TEAM MEMBER

Additional information on using the platform is available in our Vendor Guide.

How to Bid on Open Jobs

Bid Components

For most jobs, a vendor must enter either a bid to purchase or a provide a service charge. The only exception is for drop-off jobs.

  1. Are you bidding to purchase scrap?
  2. This is your minimum offer to buy scrap. Additional proceeds can be added when you close the job.
  3. There are two options when you bid to purchase:
    1. Option 1: Bid per pound
    2. Option 2: Bid All-In Scrap Purchase
  1. Is there a pickup charge or other service fee?
  2. This is your maximum expense. You can lower, but not raise, the fee at closing.
    1. Pickup jobs: You must add in your fee for this service.
    2. Drop-off jobs: Do not add a delivery charge. You can still charge a service fee if the material warrants.
      1. Example: A vendor added a charge to recycle a drop-off of only antennas.
  1. Site
  2. Select your location where the material will be delivered and processed.
  1. Point of Contact
  2. Provide the point of contact for the job from logistics to final offer.
How to Close a Job

To close a job:

  • Navigate to the Jobs tab on the left side of the screen
  • Click the AWARDED JOBS tab and select the job that is ready to be closed
  • Scroll down to the JOBS CLOSE OUT box
  • Input job details:
    a. Final Weight
    b. Additional Scrap Proceeds (optional)
    c. Are you purchasing equipment? If yes, enter purchase offer and upload a serialized inventory.
    d. Customer Service Fee, which you can decrease, but not raise
    e. Equipment Transfer
    – Select PICKUP or DROP-OFF
         – Equipment Transfer Date
    f. Destruction Date and a
  • Upload les
    a. Certificate of Destruction
    b. Commodity Report
    c. Miscellaneous Documents
  • Select REVIEW FINAL
    a. Accept Terms of Service and select CONFIRM AND CLOSE

Additional information on using the platform is available in our Vendor Guide.

Resale Process

If the customer indicates that resale is allowed, the following steps must be followed on the platform.

  1. Sorting and Processing (30-45 Days)
    1. Test and assess the functionality of each resale item.
    2. Wipe any data on the equipment to ensure customer privacy.
  2. Create Fair Market Offer:
    1. Create an inventory list detailing each resale item.
    2. Generate a fair market offer for resale equipment based on its condition and value.
  3. Close Awarded Job on RGX Platform:
    1. Complete the job close-out form for the associated job.
    2. Answer “Yes” to the question “Are you purchasing equipment.”
    3. Enter the amount in the “Purchase Offer” field.
    4. Upload the inventory of equipment to purchase.
  4. Customer Approval:
    1. Once you close out the job the customer will be notified that the job is ready for their approval.
    2. The customer will either accept or reject your purchase offer.
    3. The customer must accept before any sales can be executed

Penalties for Non-Compliance

Per the terms & conditions of the EULA, failure to conform to this policy may lead to fines and other consequences:

4(c)(xiii) “Vendor is not permitted to dispose of or sell any Disposal Materials without a valid SOW with the Customer, and RGX reserves the right to assess the Vendor an extra fee of up to $10,000 per Disposal Material item that a Vendor attempts to sell without the Customer’s prior written approval.”


Relevant R2v3 Standard Components

R2v3 “Appendix B – Data Sanitization”

(4) All markings associating a device with its previous user shall be removed or destroyed.

R2v3 “6. Sorting, Categorization, and Processing”

(d)(3): An R2 Facility shall not reuse, sell, or donate equipment or components prohibited by written and binding commercial agreements with those from whom the equipment or components were received. Equipment and components not allowed to be sold or donated for reuse shall conform to Core Requirement 7 for data security and Appendix E – Materials Recovery.

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